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Ron Kaufman
Service Improvement Process
Are you building powerful partnerships where you work?
Common Service Language
Fundamental Service Principles Create a Common Service Language
Service Culture
Five Problems to Overcome When Building a Superior Service Culture
Common Service Language
Building Block #1: A Common Service Language
Service Education
Customer service training, or service education. What’s the difference?
Service Education
Enjoy Ron Kaufman: Leading Global Keynote Speaker on Service Excellence
Uplifting Service book
Bestselling Audiobook Uplifts Your Reading and Your Service
Company Updates
LUX* Resorts – Case Study in World’s Leading Services Marketing Textbook
Company Updates
NIIT Technologies – B2B Technology Industry Case Study in Service Revolution
Company Updates
Harvard Business Review on Transforming Customer Service
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WHAT WE DO
The Proven Path
Measuring ROI
Uplifting Service Leader Certification
Service Excellence Workshops
Keynote Speeches and Presentations
Case Studies
RESOURCES
Bestselling Books
Video Theater
Article Library
BLOG
Customer Service Articles
Chat With Service Intellect
CONTACT US
Customer Service Articles
Chat With Service Intellect
Ten Service Excellence Principles Workshops
Video Theater