Case Studies Xerox Raising the Bar on Customer Service Excellence Just two decades after it was founded, Xerox…Elena Calin2020-03-05
Case Studies Wipro Technologies When you work in the technology industry, you always have to be ready for ‘the…Elena Calin2020-03-05
Case Studies THEBRANDHOUSE A leading distributor and retailer of home appliances and consumer electronics in Mauritius. TheBrandHouse was…Elena Calin2020-03-04
Case Studies The Republic of Singapore Just five times the size of Manhattan and with limited natural resources, Singapore has long…Elena Calin2020-03-04
Case Studies Temasek Polytechnic Every year, 15,000 students arrive to the Temasek Polytechnic (TP) campus, each striving to become…Elena Calin2020-03-04
Case Studies SWAN GENERAL LTD Established in 1855, SWAN has transformed from selling financial products to serving customers as life…Elena Calin2020-03-04
Case Studies Steris Healthcare Services Achieving ONE of a kind service. Steris is a global leader manufacturing sterilization and surgical…Elena Calin2020-03-04
Case Studies Singtel Singapore is Asia’s most connected country with mobile penetration of over 150%, and over 99%…Elena Calin2020-03-04
Case Studies Singapore Airlines When Singapore Airlines began operations in 1972, it didn’t have the capital necessary to obtain…Elena Calin2020-03-04
Case Studies Royal Vopak With over 400 years of experience in bulk liquid and chemical storage and facilities across…Elena Calin2020-03-04
Case Studies Parkway Health Parkway Health is one of the largest private healthcare providers in Asia. With 17 hospitals…Elena Calin2020-03-04
Case Studies NTUC Income Two years ago the national airline of Mauritius was struggling with financial losses, poor customer…Elena Calin2020-03-04
Case Studies Nokia Networks (now NN) Every day, a quarter of the world’s population connects using Nokia Siemens Networks (NN) infrastructure…Elena Calin2020-03-04
Case Studies NIIT Technologies A global IT solutions organization based in India, NIIT Technologies was widely viewed as talented…Elena Calin2020-03-04
Case Studies Microsoft Corporation Since 1985, Microsoft has been a global leader in software development, working with billions of…Elena Calin2020-03-04
Case Studies Marina Bay Sands In fast-paced preparation for their grand opening in 2011, Singapore’s luxurious, integrated resort, Marina Bay…Elena Calin2020-03-04
Case Studies LUX* Resorts While the luxury island tourism industry often distinguishes itself through ornateness and excess, LUX* Resorts,…Elena Calin2020-03-04
Case Studies Habib Bank Ltd (now HBL) Delivering Superior Service Across a Vast Nation When Habib Bank Limited (HBL) set out to…Elena Calin2020-03-04
Case Studies Globe Telecom Globe was a distant #2 in the highly competitive Philippines telecommunications market, disappointing customers and…Elena Calin2020-03-04
Case Studies Fiji Airways Two years ago the national airline of Mauritius was struggling with financial losses, poor customer…Elena Calin2020-03-04
Case Studies FAB (formerly First Gulf Bank) Facing increased competition and challenges to customer loyalty, FAB launched a service excellence and process…Elena Calin2020-03-04
Case Studies Crown Castle The mission of Crown Castle is: “To consistently provide a DESIRED level of customer service…Elena Calin2020-03-04
Case Studies Coca-Cola Hellenic BSO Established in 2011, The Coca-Cola Hellenic Business Services Organization (BSO) is a fast-growing Shared Services…Elena Calin2020-03-04
Case Studies Cisco Systems Cisco System’s Global Business Services (GBS) sought to build employee engagement with Fortune’s Best Places…Elena Calin2020-03-04
Case Studies Changi Airport Serving over 50 million visitors each year (more than seven times the national population), Singapore’s…Elena Calin2020-03-04
Case Studies CapitaMalls CapitaMalls’ extensive network of retail real estate is well known for its stunning architecture, expansive…Elena Calin2020-03-04
Case Studies BNP Paribas BNP Paribas is one of the world’s largest banks, providing asset servicing, clearing and custody,…Elena Calin2020-03-04
Case Studies AIA Malaysia AIA Group Ltd, the second largest Asia-based insurers bought ING Groep NV’s insurance business in…Elena Calin2020-03-04
Case Studies Air Mauritius Two years ago the national airline of Mauritius was struggling with financial losses, poor customer…Elena Calin2020-02-23