Customer Service Articles
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UP! Your Service is now
“UPLIFTING SERVICE”
UP! Your Service - The brand that has been known and loved around the world is growing up. We are now becoming 'Uplifting Service'. Here's why we're making this simple…
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UPLIFTING SERVICE nominated for “Best Customer Service Development Program”
For decades, we’ve been serving leaders and organizations all over the world helping them to Unleash Unbelievable! This program is now delivered in person, online, with ‘Train-The-Trainer’ support, is easily…
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Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download)
Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. You create processes to make their experience smoother. You listen to their feedback about your product or…
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More Articles on Customer Service
2018-03-01
Which matters most? Consistency of Service Delivery, or Consistency of Service Experience?
We often hear leaders say they want their companies to provide consistency in service delivery.…
2018-02-28
Is the customer always right?
Is the customer always right? Sometimes customers make mistakes, they get confused, they exaggerate, or…