Enjoy this selection of “Top 5” thought provoking posts.
Read, reflect, write a comment, and share these ideas with others.
Happy New Year everyone!
How to Increase Productivity and Improve Service Simultaneously
by Ron Kaufman
4 Rules for Getting it Wrong and Right in Building Service Culture
by Ron Kaufman
Service Staff Orientation Programs: Get the wrong people OFF the bus, and keep the right people ON!
by Jocelyn Low
Service Standards and Service Excellence….are Not the Same Thing!
by Jeff Eilertsen
Measure the Leading Indicators of a Stronger Service Culture
by Ron Kaufman
Which post is your favorite? What are your thoughts and comments?
We look forward to hearing from you!
Hey Ron,
Always devour the advice and examples you share. You already know that.
I might suggest you have someone or ones proofread the text a bit more carefully as the few typos or text errors take away the flow while reading.
Always in your debt Ron.
Thanks, Bernie! Please point me to one of the typos so we can fine-tune and improve. Always appreciate your help in Stepping UP!
Finding the talent pool of people that essentially are brought up to respect people individuals respecting different ways of living ways of life just respect. This is a task in itself but there are those people out there just look for them and you will find them in every single culture that we live in